Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to! We are seeking an experienced full time Customer Service Agents to join our exceptionally talented team in Melbourne. Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience! What we are looking for: * Someone that is used to a high volume of calls! * Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week. * You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel! * Previous experience in the Travel industry – either customer support/bookings or front office is preferred but not required. * Likewise, if you have previous experience of Salesforce it would be beneficial. * If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you! What's in it for you? * Flexible hours from 7am - 10pm, 7 days a week * Competitive remuneration package - Base $62k + super with the opportunity to make $12k in bonuses (depending on how our customers rate your service!) * First-class health and well-being program, including an onsite gym, yoga, and meditation, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program. * Fun and flexible working environment – Friday afternoon onsite gatherings (wine included!) and monthly celebrations. * Opportunity to experience the travel we sell through famils. * A fun, dynamic environment with a collaborative team. * Generous staff discount and birthday leave! If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply online today! Please only apply if you are based in Melbourne and have full working rights in Australia. At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
About the company
Luxury Escapes is owned by Lux Group Limited, a privately-owned business based in Melbourne which was founded in 2009 by Jeremy Same and Adam Schwab.
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