Job Title: Operations Lead
About the Role
We are seeking a highly skilled and motivated leader to join our team as an Operations Lead. This is a key leadership position that will play a critical role in driving business outcomes and ensuring exceptional customer service.
The successful candidate will lead, coach, and mentor a team of Customer Service Consultants to deliver outstanding results and exceed customer expectations. They will also be responsible for building and maintaining relationships with internal stakeholders to achieve common goals.
Main Responsibilities
* Lead and develop a high-performing team to deliver exceptional service and customer experience outcomes
* Coach and mentor team members to improve their skills and performance
* Build and maintain strong relationships with internal stakeholders to drive business outcomes
* Maintain up-to-date knowledge of all products and services to ensure exceptional service delivery
* Monitor and drive performance metrics to ensure achievement of service level goals
* Participate in special projects to support business objectives
Requirements
To succeed in this role, you will need:
2+ years of experience in a people leadership role or relevant demonstrable experience working in a contact centre environment
Highly developed interpersonal and leadership skills, including ability to interact with and influence people at all levels
Proven ability to initiate and manage change; excellent problem-solving and analytical skills
Demonstrated passion to work in a high-achievement, sale-focused, outcome-driven team
Ability to adapt in a changing environment
Experience in roles requiring adherence to legislation and regulatory requirements
What We Offer
This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. You will have the chance to develop your skills and knowledge, work with a talented team, and make a real impact on the business.
We offer a range of benefits, including:
* A competitive salary and benefits package
* Ongoing training and development opportunities
* A dynamic and supportive work environment
* Opportunities for career advancement
If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.