Customer Service Representative — Full-Time | Tuggerah
$28–$32/hr + bonuses
Outcomes > call-volume KPIs
Why you'll love it
* Supportive office team, real impact
* Fridays finish 30 mins earlier
* Birthday = paid day off
* Laptop provided for work
* On-call roster ~1 in every 4 to 5 weeks (overtime pay)
* Stable full-time role
Who we are
The MCA Group partners with property managers, commercial maintenance managers, and insurers across QLD, NSW & VIC to deliver top-tier service
What you'll do
* Answer inbound calls + handle customer inquiries
* Stay on top of emails with timely responses
* Schedule site inspections + scheduled works
* Liaise with real estate agents, tenants & insurers
* Guide customers through our process
* Solve issues and keep satisfaction high
You'll thrive here if you're
* Exceptional with time management
* A clear, friendly communicator
* A sharp problem-solver
* Experienced in customer service (nice to have)
* Calm under pressure + can handle high call volume
* Professional and courteous
Apply now
If you're motivated, team-minded, and keen to deliver standout customer experiences in a supportive, outcomes-focused office — we'd love to hear from you.