Join to apply for the Trainer II - Mandarin role at Concentrix
1 week ago Be among the first 25 applicants
Join to apply for the Trainer II - Mandarin role at Concentrix
Job Description
The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
Job Title:
Trainer II - Mandarin
Job Description
The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
Essential Functions/Core Responsibilities
* Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
* Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
* Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
* Accountable for achieving individual training performance metrics
* Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
* Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
* Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
* May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
* Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
* Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
* Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
Candidate Profile
* Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
* Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
* Strong communication skills, both written and verbal
* Proficient in Microsoft Office
* Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
* Self-starter, sense of urgency, and works well under pressure
* Strong attention to detail
* Sense of professionalism and ability to develop good relationships
Career Framework Role
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
Analyzes possible solutions using standard procedures and principles
Builds knowledge of the organization, processes and customers Solves a range of straightforward problems
Receives a moderate level of guidance and direction
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1608851
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Education and Training
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Concentrix by 2x
Get notified about new Instructor jobs in Greater Kuala Lumpur .
Batu Caves, Selangor, Malaysia 2 weeks ago
Physical Education (PE) Teacher - Female
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,000.00-MYR4,000.00 1 month ago
Circus Instructor (M/W) Club Med Resort Malaysia or overseas
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago
Landsports Instructor (M/W) Club Med Resort Malaysia or overseas
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 days ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Fashion Design/ Fashion Media Technology Lecturer
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago
Fitness Instructor (M/W) Club Med Resort Malaysia or overseas
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 days ago
Lecturer/ Senior Lecturer, Faculty of Optometry & Vision Sciences
Kota Damansara, Selangor, Malaysia 3 days ago
Archery Instructor (M/W) Club Med Resort Malaysia or overseas
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 days ago
Golf Instructor (M/W) Club Med Resort Malaysia or overseas
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 days ago
Senior Lecturer / Associate Professor / Professor, Clinical Psychology
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago
Traditional Chinese Medicine (TCM) Teacher/ Lecturer
Kota Damansara, Selangor, Malaysia 3 days ago
Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago
Tennis Instructor (M/W) Club Med Resort Malaysia or overseas
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 days ago
Diving Instructor (M/W) Club Med Resort Malaysia or overseas
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago
Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 month ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago
Secondary Science & Math Teacher (Expat)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago
Petaling Jaya, Selangor, Malaysia 1 month ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR4,000.00 1 week ago
Primary Homeroom Teacher/Music Teacher/English Teacher
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,000.00-MYR4,000.00 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr