About the role Ideally based in Canberra, the Director of Customer Service will report to the Head of Industry for Government and Healthcare and will be a proven sales leader with industry acumen and a strong relationship network across Federal and State government.
Experienced in engaging senior leadership, you will lead Fujitsus customer team, influencing strategic priorities and driving operational outcomes.
Leading multi-disciplinary teams operating across Australia you will drive the highest level of customer satisfaction and ensure above and beyond delivery of service.
Responsibilities: Lead and inspire the sales and relationship team across geographically dispersed sites.
Drive growth through winning and leading strategic capture and bid activities for major programs.
Work closely with our delivery team to ensure service performance meets contractual, operational and customer expectations.
Identify future opportunities and needs within the customer account, establishing Fujitsu at the forefront of innovation within the market.
Partner with primes, SMEs and academia to enhance Fujitsus role in the market.
Maintain and lead core activities within the customer account including performance reporting, monitoring of the contract and commercial arrangements, ensuring service delivery excellence and financial performance.
Be a highly visible advocate for Fujitsus scale, capability and heritage every time we engage with industry and clients.
Requirements and Experience: 5-10 years experience within leadership and management roles ideally within a Federal government sector with a focus on customer and sales.
Strong interpersonal skills with the ability to build collaborative working relationships with customers, suppliers and stakeholders.
Strong written and verbal communication skills; and excellent NV1 Security Clearance.
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion.
We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.
We call this Be Completely You.
We put people first.
We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us.
We have an excellent reputation across the region and globally.
Best in-class reward and recognition programs flexible work, volunteering leave, and more.
We live our values of aspiration, trust, and empathy, all day, every day.