Network Support Engineer, eero
Amazon Commercial Services Pty Ltd is seeking a Senior Network Support Engineer (NSE) to join our team of existing NSEs across the country.
We pride ourselves in providing every customer a world class experience and making technology in homes and businesses just work.
Key Responsibilities
Serve as an expert on networking, fleet monitoring, and customer support practices.
Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, and MSPs.
Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow.
Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations.
Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents.
Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks.
Be part of the on-call roster and handle incidents.
Mentor CX Agents while working alongside them on customer issues.
Qualifications
4+ years of software development, or 4+ years of technical support experience.
Experience scripting in modern programming languages.
Experience troubleshooting and debugging technical systems.
Experience with agile/scrum or related collaborative workflows.
Experience troubleshooting and documenting findings.
Knowledge of distributed applications/enterprise applications.
Knowledge of UNIX/Linux operating systems.
Experience analyzing and troubleshooting RESTful web API calls.
Benefits & EEO
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment, please visit our accommodations page.
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