Orthopaedic Technology Specialist (OTS) – Sydney, Melbourne or BrisbaneJob Function: Sales EnablementJob Sub Function: Customer Success ManagementJob Category: ProfessionalAll Job Posting Locations: Eight Mile Plains, Queensland, Australia; North Ryde, New South Wales, Australia; Notting Hill, Victoria, AustraliaAt Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at OrthopaedicsFuelled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalised treatments.Are you passionate about improving and expanding the possibilities of Orthopaedic surgeries?
Ready to join a team that's reimagining how we heal?
Our Orthopaedics Teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems.
Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.Visit us at to see how your unique talents will help patients on their journey to wellness.The OpportunityResponsibilitiesDriving technology integration and accelerating the adoption of implant and technology solutions through strategic customer-first execution, supporting the onboarding of new Surgeons and identifying opportunities for Professional Education engagementAssessing and enhancing customer knowledge, techniques and workflow integration of our implant systems, and playing a key role in further driving market penetration, particularly in the robotics segment whilst ensuring optimal patient outcomesAssisting in the onboarding and building high-performing sales and clinical teams through increased product knowledge, technology understanding and clinical application, and identifying skills/knowledge gaps in internal staff for targeted upskillingChampioning customer experience excellence by ensuring smooth integration of new technologies, and providing specialist hyper-care to existing Surgeon base who are facing technology or patient outcome challengesAbout YouDegree qualified with a strong clinical or technology background in orthopaedics, preferably within hip, knee and roboticsProven experience in training and education or field support within a healthcare or medtech environmentExcellent interpersonal and communication skills, with the ability to influence and engage stakeholders across multidisciplinary teamsSelf-starter who is solutions focused, with a strong passion for innovation, continuous improvement and delivering exceptional customer experiencesWhy Choose UsCompetitive remuneration packageContinuous training and supportAward-winning leadership development programsInclusive, flexible, and accessible working arrangementsEqual opportunity employer supporting diversity and inclusionOur BenefitsUp to 18 weeks of parental leave to support new parents4 days of volunteer leave to give back to the communityOption to purchase up to 2 weeks of additional annual leave for extra time offEnjoy a dedicated Wellbeing Day to prioritise self-careGlobal Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activitiesAccess to an Employee Assistance Program for personal and professional supportEnhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional supportLife insurance coverage for added peace of mindAnd much more...Great Place to Work Certified – ****Great Place to Work Certification recognises employers who create outstanding employee experience.
The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.Johnson & Johnson – Australia and New Zealand were certified as a Great Place to Work in ANZ in its first year of participation.This position can be based in Sydney, Melbourne or Brisbane and requires frequent travel to meet with customers and internal teams nationally.
All applicants must have rights to work in Australia, a reliable car and a valid Driver Licence.Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes.
The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans.
In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.Required Skills: Client Onboarding, Customer Experience Optimization, New Technology Integration, Orthopedic Devices, RoboticsPreferred Skills: Field Sales Support, Influencing Skills, Interpersonal Communication, Training and Education
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