We are seeking a highly skilled Operations Team Member to join our team. This key role plays a crucial part in delivering store operations activities and supporting a sales-focused culture.
The ideal candidate will be able to deliver effective store administration, manage cash handling and banking integrity, and handle customer transactions with ease.
Key Responsibilities
* Tender transactions, manage systems access and data integrity, and process web sales and extended warranty claims efficiently.
* Manage telephone enquiries and marketing activity, contributing to financial performance through inventory management and expense control.
* Work collaboratively as part of a team to deliver a consistent positive store experience for customers.
* Resolve customer complaints and queries effectively and contribute to our brand reputation through quality merchandising and presentation.
* Improve sales skills and product knowledge through available online platforms and development opportunities.
Qualifications
Key Competencies for Success
* Critical thinking and problem-solving skills to address customer complaints and improve sales performance.
* Effective communication and interpersonal skills to work collaboratively with colleagues and customers.
* Adaptability and flexibility to work in a fast-paced environment and meet changing business needs.