As a crucial member of our technology team, you will play a vital role in ensuring the smooth operation of our application systems. Your expertise will be instrumental in driving convergence of technologies and delivering technology projects related to applications.
We are looking for an experienced professional who can provide exceptional support to our internal customers and vendors. If you have a passion for problem-solving, a strong technical background, and excellent communication skills, we want to hear from you.
* You will be responsible for installing, upgrading, configuring, and troubleshooting desktop operating systems and applications such as Microsoft Office and other banking applications.
* Installation, upgrade, configuration, backup, and troubleshooting of servers, including application servers, file and print servers, Teller, and others.
* Maintenance of desktop resources like phones, printers, scanners, Card and PIN systems.
* Monitoring resource utilization and performance, and taking preventive or corrective actions.
* Ensuring all PCs are protected with up-to-date antivirus definitions and patches.
* Monitoring incidents and trends, and recommending improvements.
* Ensuring ATM operation effectiveness and high availability.
* Adhering to change management procedures for live systems.
* Providing support for hardware, software, and ATMs, including resolving complex issues.
* Implementing information security guidelines.
* Supporting UAT and OAT activities, and assisting in project stages.
* Supporting business requirements translation into IT applications.
* Providing technical support and diagnostic analysis.
The ideal candidate will have a strong educational background in Physical, Mathematical, Computer, and Life Sciences, and relevant work experience in a similar field.
Accountability:
* Time split: 40% - End User and ATM Support
* Time split: 20% - Test Management
* Time split: 20% - Risk Management
* Time split: 20% - People Management
This role offers a unique opportunity to grow professionally and personally, and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for training and development.
To apply for this exciting opportunity, please submit your resume and cover letter. We look forward to hearing from you.