What To ExpectAs a Virtual Online Tesla Advisor, you will be responsible for delivering seamless customer service throughout the entire customer journey across all our digital distribution channels.
You have a relentless determination to succeed and are driven by Tesla's mission to accelerate the world's transition to sustainable energy.
You act as a pioneer for Tesla products, sharing your knowledge and building lasting relationships with our customers via phone, video calls, email, or Tesla Chat.You will be part of a larger virtual team working closely and flexibly on all tasks.
Collaboration and a one-team mentality are essential to achieve our targets.Please note: This is an office-based role.What You'll DoOffer excellent customer service throughout the entire customer journey via all digital channels (Phone, Inbound/Outbound, Chat, Web Sales)Engage, excite, and educate prospective customers and current owners through calls, emails, or texts, and outbound events about Tesla's products and answer questionsContribute to achieving monthly sales and delivery targets by meeting and exceeding KPIsManage incoming requests through Tesla Chat and utilize the stream function in SMP/WDOMaintain close and tailored communication with customers at all touchpointsInform and educate customers about Tesla via phone, video calls, email, or chat at every opportunitySupport the presentation, sale, delivery, and installation of the Tesla ecosystemProvide high-level customer service throughout sales, delivery, and ownership, including post-sale supportCreate, maintain, and develop sales and delivery pipelines in line with expectationsKeep sales administrative duties up to date, manage outbound activities, and report effectivelyConduct virtual consultations via video calls to support the customer journeyEducate customers on the purchase and delivery process from initial contact to delivery dayPerform additional responsibilities as needed to meet business requirementsSupport wider business needs with additional dutiesWhat You'll BringExperience in delivering excellent customer service in a fast-paced environmentConfidence in creating engaging conversations and relationships tailored to customer needs through digital channels (Chat, Email, Phone, Video)Ability to thrive in a team environment and work towards shared goalsStrong problem-solving skills, initiative, and proactivityEffective multitasking, organization, and deadline management skillsResilience, adaptability, and a continuous desire for developmentAbility to work autonomously and collaborativelyPositivity, enthusiasm, and passion for Tesla's missionWillingness to learn and adapt to multiple technologiesEffective communication, reading, and writing skills in English; additional language skills if required by local marketsProficiency in MS Office
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