Job Overview
We are seeking a highly skilled Client Care Representative to join our team.
* Welcome clients and manage their experience for optimal outcomes.
* Schedule and confirm appointments for our clients.
* Provide administrative support to our clinicians (audiologists/audiometrists).
* Efficiently manage the day-to-day operations of our clinics, including opening and closing procedures.
* Manage the clinic phone line and shared email inbox.
* Billing clients correctly and taking payments.
* Learn and competently use various software and applications.
The ideal candidate will possess prior experience in face-to-face customer service and administration roles, a passion for delivering an exceptional client experience, excellent communication and active listening skills, resilience, self-motivation, and a high level of energy.