Senior Technical Support Engineer - Azure Local (Stack HCI)
Date posted : Mar 03, 2025
Job number : 1811888
Work site : Up to 50% work from home
Travel : 0-25%
Role type : Technical Support
Employment type : Full-Time
Overview
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. Join CE&S to help customers achieve their business outcomes faster with technology that does more.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. We are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more resolve their issues quickly and securely.
As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration, and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Qualifications
5+ years of technical support, technical consulting experience, or information technology experience OR a Bachelor's Degree in Computer Science, Information Technology (IT), or a related field, AND 3+ years of technical support, technical consulting experience, or information technology experience in Windows System Administration, Configuration, and troubleshooting, Hybrid technologies, including:
* Windows Admin Center
* Hyper-V management and VM deployment
* Resilient Storage technology (clustering, Storage Spaces Direct)
* Windows backup and VSS
* PowerShell scripting
* Server management tools
* Network Tracing and analysis
* Tools like Sysinternals, Fiddler, NetMon, NetStat, Tracert, SDDC
* Troubleshooting tools - procmon, netmon, perfmon
Soft Skills requirements :
* Negotiation Skills
* Problem-Solving Abilities
* Customer Focus
* Leadership
This position requires flexibility in working shifts based on business needs, including possible shift rotations.
Citizenship & Citizenship Verification : Verification of Australian citizenship is required due to legal restrictions.
Security Clearance Requirements : Ability to meet Microsoft, customer, and government security screening requirements.
Responsibilities
* Response and Resolution : Investigate and solve complex customer technical issues, acting as an advisor.
* Readiness : Build communities with peer roles and share knowledge.
* Product / Process Improvement : Collaborate with Microsoft Engineering / Supportability teams on product defects.
Benefits may vary depending on employment nature and location.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to characteristics protected by law.
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