Position Title: Workers' Compensation Claim Supervisor
This role is a hybrid position, reporting to our Maitland, FL office. As a Workers' Compensation Claim Supervisor, you will be responsible for the investigation, adjustment and supervision of assigned claims.
About The Role:
The ideal candidate will have 10+ years of claim experience and three years of supervisory experience. They will be responsible for reviewing, assigning and providing supervision of all claim activity for designated claims, ensuring compliance with Corporate Claim Standards and client-specific handling instructions.
Responsibilities:
* Review, assign and provide supervision of all claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
* Investigate, evaluate and adjust assigned claims in accordance with established claim handling standards and laws.
* Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
* Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
* Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
* Negotiate settlements in accordance with Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
* Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors.
* Direct handling of designated litigated and complex claims.
* Provide education, training and assist in the development of claim staff.
* Review and maintain personal diary on claim system.
Qualifications:
* Excellent oral and written communication skills.
* Initiative to set and achieve performance goals.
* Good analytic and negotiation skills.
* Ability to cope with job pressures in a constantly changing environment.
* Knowledge of all lower level claim position responsibilities.
* Must be detail oriented and a self-starter with strong organizational abilities.
* Ability to coordinate and prioritize required.
* Flexibility, accuracy, initiative and the ability to work with minimum supervision.
* Discretion and confidentiality required.
* Reliable, predictable attendance within client service hours for the performance of this position.
* Responsive to internal and external client needs.
CORE VALUES & PRINCIPLES:
* Performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.
We Offer:
* A competitive salary range of $87,500-$100,000.
* An excellent benefits package, including Medical, Dental, Vision, Prescription Drug, Life, ESOP, 401K, Flexible Spending, and more.