Support Worker (Casual)
The Salvation Army Australia – the Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better.
About Us
From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army Australia's Homelessness Stream provides high-quality, person‑centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.
About The Role
We are seeking a values‑driven and proactive Support Worker to work with our clients to identify and build upon their ability to function independently. The successful applicant will work collaboratively with Case Managers and Team Leaders to provide holistic support to those seeking our service. Reporting to the Residential Support Team Leader, this is a Casual position based in Surry Hills. Salary and conditions are in accordance with the SCHADS Award Level 1.
This service-based role could include 24‑hour shift work (Days, afternoon, nights and weekends, public holidays).
How You Will Make An Impact
* Support the implementation of the Homelessness Stream Model of Care that underpins services across the country and defines expectations and standards for those we serve, our partners and allies, and the Australian community.
* Work alongside the Case Management Team to identify, action and respond to client needs as required.
* Complete reports for incidents, near misses and following policies and procedures to address potential high‑risk situations and other work hazards.
* Identify service gaps and risks, make recommendations for service delivery to the Leadership Team.
* Participate in ongoing professional and skill development to enhance service delivery and practice.
What You Will Bring
* A minimum Cert IV in Community Services.
* Good oral and written communication skills.
* Understanding of Trauma Informed Care Framework (desirable).
* A current NSW Employee Working with Children Check.
* Senior First Aid Certificate (preferred).
* A current NSW Driver's Licence (desirable).
What We Offer
* Flexible working conditions.
* Financial discounts / benefits.
* Purpose driven career which has positive social and sustainable outcomes.
* Employee Assistance Programme – independent confidential counselling service.
* Opportunity for career development.
* An inclusive culture of dedicated, passionate and professional team members.
* Positively supporting and impacting the lives of others through your career contribution.
How to Apply
If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
Applications will close as soon as a suitable candidate is secured.
Equality, Diversity and Child Safety
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.
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