Introduction
We’re looking for a dedicated and proactive Learning Support Officer to join our Higher Education team and play a key role in coordinating our online and on-campus learning programs.
This is a dynamic, people-focused position where you’ll work closely with students, lecturers, and internal teams to ensure the smooth delivery of our courses. From scheduling tutorials to supporting lecturers with our learning systems, your day-to-day impact will be felt across the student learning journey.
Key Responsibilities
- Scheduling webinars, liaising with lecturers, and compiling course materials.
- Creating and sending certificates, processing course registrations and compiling course materials.
- Updating and maintaining accurate student records in the Learning Management System (Moodle) and internal systems.
- Liaising with our overseas offices regarding course details.
- Monitoring the quality of our educational programs and ensuring all courses comply with the Higher Education Standards Framework 2015.
- Engaging with students in your course to ensure they are staying on track with their studies
- Implementing company policies and procedures.
- Daily communication with, and assistance to, the Higher Education Managers, colleagues, students, and lecturers
- Addressing inquiries via email and phone
- Assisting with campus set up and close when required
- Collating results for unit/s to be presented and approved at various Board meetings
- Working alongside and assisting other team members and departments with duties during busy periods
- Other ad hoc admin and data entry tasks when required.
Requirements
- A passion for education and helping students achieve their best.
- Solid organisational skills with meticulous attention to detail
- Highly developed communication skills, both written and verbal.
- A desire to deliver exceptional support to both students and academic staff.
- A proactive and flexible attitude with the ability to manage multiple tasks and priorities.
- Comfortable working to tight deadlines
- Team-oriented mindset and collaborative working style. You will also work with teams located in our Melbourne and Brisbane campuses.
Experience & Skills
- 3-5 years of administrative experience
- Proficient in Microsoft suite
- Experience with Learning Management Systems like Moodle will be highly regarded
- Comfortable working independently and as part of a cross functional team
About EIT
The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.
Why Join Us?
At EIT, we offer a range of benefits including work-life balance, professional growth opportunities, employee wellbeing programs, and an inclusive culture. We are an equal-opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.
Equal Employment Opportunity : EIT embraces and values a diverse workforce. First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.
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📌 Learning Support Officer (HE)
🏢 Engineering Institute of Technology
📍 Perth