Job Description
We are seeking a skilled customer service representative to join our organization. The successful candidate will be responsible for handling inbound and outbound customer calls, providing solutions to customer needs, and supporting daily administrative tasks.
The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a customer-oriented mindset.
This role requires previous customer service experience, with a minimum of 2+ years of experience required. Proficiency in MS Office applications is also necessary.
We offer a great work environment, opportunities for growth and development, and a competitive salary package.
* Handle inbound and outbound customer calls in a professional manner
* Assist customers with order delivery tracking and follow-up
* Understand customer needs and provide solutions with polite and professional phone manners
* Support daily administrative tasks as required
* Coordinate and communicate within internal teams and warehouse to ensure smooth operations
* Perform other ad-hoc duties assigned by the supervisor