About us: The WIN Television Network is Australia’s largest commercial television network, committed to providing first-class entertainment and news services to around six million viewers across Australia. The WIN Network is a diverse media and entertainment group with television as the core business, and other business interests in radio, film and television production, telecommunications and specialist engineering. About the role: We are currently seeking a passionate IT Help Desk Officer to join our Technology team. Reporting to Broadcast Systems Integration Manager, your primary objective will be to ensure the ongoing reliability of computers and network systems within WIN Television. You will provide efficient support to internal clients, ensuring minimal disruption to their work, and work closely with the broader Corporate IT, Communications, and Broadcast teams. To be the successful candidate, you will be able to: Install and maintain PCs and printers across the business. Troubleshoot hardware, software and networking faults, escalating issues where appropriate. Provide remote support via phone, email, and remote access tools. Monitor and update help desk tickets and communicate status updates to users. Perform daily system backups and data restores when required. Configure and maintain email, antivirus, and business software. Assist with virus and cybersecurity issue resolution. Support office relocations, server rack setup, and scheduled after-hours work. Assist in testing systems, procedures, and business systems. Participate in an on-call roster to assist with on-air troubleshooting and support. Work collaboratively with IT and other departments on projects and ongoing support. About you: To be the successful candidate, you will have: Previous experience in a similar IT role - this is desirable but not essential. Excellent communication skills with the ability to be able to build collaborative relationships both internally and externally. The ability to work autonomously, as well as within a team environment. Strong attention to detail. Excellent time management and organisational skills. Commitment to achieving and maintaining high quality of work output. Demonstrated ability to undertake work in a safe manner, ensuring compliance with appropriate WHS policies and standards. Learn and develop systems administration and troubleshooting skills. What we can offer you: At the WIN Network, we value our employees by offering a vast and varied array of benefits. When you join our organisation, you can expect: Access to an Employee Assistance Program for you and your family Novated Leasing and Salary Packaging Exclusive offers on your favourite retail brands and travel sites Access to LifeWorks - LIFT; an online fitness program you can access anytime If this sounds like the right opportunity for you, we would love to hear from you! For further information about the role, or for a confidential discussion, please do not hesitate to reach out to our People and Culture team at recruit@winnetwork.com.au. Interested parties are invited to apply now! The WIN Network reserves the right to commence and/or conclude the recruitment process of this position, prior to the closing date of this advertisement. All staff employed by the WIN Network must hold valid Australian working rights. WIN Network is an equal opportunity employer. Advertised: 28 Jul 2025 AUS Eastern Standard Time Applications close: