ARA Fire is an innovative integrator of electronic security services to clients across Australia and New Zealand. As an employee-owned business, ARA Fire consists of teams of skilled security specialists and locksmiths that work tirelessly with selected skilled sub-contractors to provide high-quality integrated security and locksmith solutions for clients in a broad range of sectors including defence, government, financial and corporate.
ARA Fire is a subsidiary of the ARA Group, an employee-owned company established in 2001 that comprises four complementary operating divisions:
* ARA Fire & Security
* ARA Electrical
* ARA Property Services
* ARA Products
ARA Fire is looking for a dedicated and passionate ICT Customer Support Officer to join their team in Kingsgrove, NSW.
Location: 9B Commercial Road, Kingsgrove NSW 2208
Salary: $ superannuation
Hours: Full Time: 38 hours per week
Key Responsibilities and Duties:
The key responsibilities and duties of the ICT Customer Support Officer are as follows:
* As a representative of the ARA Group, project a professional image that reflects the ARA Group's continued focus and commitment to customer service and client satisfaction.
* Answer all incoming phone calls from the ARA help desk 1300 numbers.
* Update as required client portals on job status.
* Log ad hoc service requests and allocate to relevant state service manager teams;
* Manage routine maintenance jobs as required.
* Assist the Helpdesk Team Leader in determining the root cause of issues and communicate appropriately to internal and external customers.
* Engage with ARA Technicians and contractors as required to manage ad-hoc service calls SLA and aged job requirements.
* Ensure efficient use of applications and equipment.
* Perform other related duties as assigned by Service Manager or Help Desk Team leader.
Essential Criteria
The essential criteria of the ICT Customer Support Officer are as follows:
* Tertiary qualifications in a Customer Service related field
* 1+ years of previous experience in a Customer Service related field.
* No convictions on Police Check.
If you believe you are the right candidate for this job, please apply accordingly.
Job Type: Full-time
Pay: $73,515.00 per year
Work Location: In person