Job Description
The role of an Account Manager is pivotal in supporting small and medium-sized businesses by delivering tailored communications and ICT solutions through a network.
This involves ensuring each business receives the right technology to meet its goals.
* Manages customer relationships across a defined portfolio to drive satisfaction, retention, and growth.
* Achieves individual and team sales KPIs, including revenue, profitability, and Net Promoter Score (NPS).
* Executes outbound campaigns and contributes to portfolio strategy to support customer acquisition and retention.