About Our Client
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in Glen Waverley, Melbourne.
Job Description
As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include:
* Processing purchase orders via phone and email with accuracy and timeliness.
* Liaising with customers regarding product availability, delivery schedules, and ETAs.
* Reviewing stock levels and warehouse inventory to ensure accurate order fulfillment.
* Handling payments, including invoicing and payment processing.
* Communicating with the dispatch team to coordinate deliveries.
* Providing general customer support, responding to queries, and offering solutions.
* Managing customer accounts and updating relevant information.
* Resolving customer issues and concerns with a focus on satisfaction and resolution.
The ideal candidate will possess:
* Previous experience in a sales order customer service role or similar position.
* Strong communication skills (both written and verbal).
* Ability to handle multiple tasks simultaneously with excellent organisational skills.
* Proficiency in using office software and CRM systems.
* Strong attention to detail and accuracy in order processing and payments.
* A positive, proactive attitude with a passion for customer service.
What's on Offer
We offer a range of benefits, including:
* The opportunity to work with a passionate and close-knit team.
* SUPPORTIVE LEADERSHIP that values employee development and fosters a positive work culture.
* An energetic office environment where teamwork and communication are key.
* A stable and inclusive workplace culture with long-tenured employees.
* Career growth within a well-established company.
* A full-time, permanent position in a great work environment.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer service. If you have a strong commitment to quality and a desire to work in a fast-paced environment, we encourage you to apply.