About New Nordic
New Nordic is an international company with Scandinavian roots that develops and sells herbal-based supplements and skincare. Since 1990, New Nordic has built a solid global presence. Today, our products are sold in pharmacies, health shops, and online in more than 45 countries. Our growth is driven by continuous product innovation and targeted marketing efforts to deliver herbal-based products that support health, vitality and beauty for customers worldwide.
Our global headquarters are located in Sweden, but you will be joining our small team located in Bondi Junction, Sydney.
About the role
We are looking for a driven and pro-active new team member to support and strengthen our presence in Australia. As our dedicated Admin Coordinator & Customer Outreach person, you will be responsible for maintaining strong B2B and B2C relations, keeping an organised overview of our retailers and assisting with marketing efforts.
Key responsibilities
Customer service & admin
* Manage customer enquiries on phone, email and social channels
* Processing customer phone orders on our order platform Cin7
* Manage 3PL warehouse remotely – coordinate logistics on dispatch, stock queries and returns
* Reporting monthly and weekly phone and web sales
* Maintain retail list and overview
B2B & Marketing support
* Merchandising – collecting quotes, pricing etc. – ad hoc
* Coordinate marketing materials for customers
* Proactively make outbound calls to retail contacts to maintain and build our ongoing relationships
* Tradeshow and event preparation and participation
* Coordinate Amazon orders
* Support social media efforts in collaboration with New Nordic Global team
* Respond to DMs, comments, engagement
* Translations/proofread of ad copy
Qualifications
* Degree in Business Administration, Marketing or a related field
* 1-3 years of experience in office admin, customer service or sales role
* Experience in FMCG and/or natural health industry preferred
* Proficiency in Microsoft Office Suite and computer literacy
* Confident using Apple products (Macbook, iPhone)
Ideal candidate
* Strong written communication and customer service skills
* Confident on the phone with outbound calling experience
* Attention to detail is a must
* Organised, adaptable, ability to multitask
* Able to work independently and as part of a team
* Coachable, fun spirited and flexible
* Appreciation for natural health products
* Naturopathic qualification advantageous
* Bonus: Social media skills, simple design skills, and good understanding of brand identity
Benefits
* Competitive salary
* Great office space in lively Bondi Junction
* Participation in industry conferences, trade shows and events
* Become part of an innovative, global company with Scandinavian roots
* Opportunities for continuous professional growth
* Possible domestic and international travel
Apply now to become part of New Nordic!
Please forward your application and CV to:
The interview process will consist of a phone call, a task and an interview.
Start date February 2026
Read more about New Nordic on: and
Job Type: Full-time
Pay: $65,000.00 – $75,000.00 per year
Benefits:
* Employee discount
Application Question(s):
* Do you hold permanent work rights with no restrictions?
Work Authorisation:
* Australia (Required)
Work Location: In person