We are seeking a dynamic and results-driven Hotel Manager to oversee the day-to-day operations of The Valern Hotel, a key venue in our group.
The successful candidate will be responsible for leading a team to deliver exceptional service and driving business growth while fostering a sense of community among patrons.
A high level of financial acumen is required, with experience in managing budgets and controlling costs. Strong leadership skills and the ability to motivate a team to achieve outstanding results are essential.
The ideal candidate will have a proven track record in an operational senior management role within hospitality or a related industry, with a strong understanding of gaming operations and relevant regulations.
Responsibilities:
* Oversee daily operations of gaming rooms, bistro, and accommodation
* Supervise and support staff during shifts across the property
* Manage and maintain staff rosters to ensure seamless operations
* Assist with cost control measures to drive profitability
* Handle escalated customer inquiries and ensure exceptional service standards
* Ensure compliance with all policies, procedures, and gaming regulations
Requirements:
* Proven experience in an operational senior management role within hospitality or a related industry
* Strong financial acumen, with experience in managing budgets and controlling costs
* Passion for customer service and a track record of leading high-performing teams
* Well-rounded knowledge of gaming operations and a strong understanding of relevant hospitality regulations
* Availability and flexibility to work various shifts, including nights, weekends, and public holidays
* Current Tasmanian Responsible Service of Alcohol (RSA) and Responsible Conduct of Gaming (RCG) Certificates
The Valern Hotel offers a dynamic and supportive team environment, with opportunities for professional growth and development. If you're a driven and customer-focused leader who thrives in a fast-paced environment, we encourage you to apply.