SEI Australia Pty Ltd is seeking a versatile Administration & Customer Service Officer who thrives in a "start-up" environment within an established global corporate framework. The position is located in Thomastown, VIC (Hybrid).
Job Duties and Responsibilities
* Order & Supply Chain Management
o Manage the full order cycle: receiving customer POs, verifying specs/pricing, and placing orders with our Japan HQ.
o Monitor and follow up on outstanding orders, shipments, payments, and related records.
o Coordinate with logistics providers and the Japan team to ensure on-time delivery.
o Prepare shipping documents (Invoices, PL, Shipping Instructions, etc.).
o (Future) Assist in managing local inventory and logistics once stock is held in Australia.
* Financial Administration & Bookkeeping
o Maintain daily accounting records using Excel/systems.
o Process payments, monitor cash flow, and follow up on accounts receivable.
o Assist in preparing financial statements and performance reports for the parent company.
* Customer Liaison & General Admin
o Act as the primary point of contact for Australian customers regarding order status and invoicing.
o Maintain proactive communication with customers throughout the process, from order receipt through delivery and payment confirmation.
o Prepare internal reports and business documents for management and Japan Head Office as required.
o Support general office administration and provide ad-hoc support to the management team.
Required Qualifications
* Strong sense of responsibility and commitment to accurate, high-quality work.
* Exceptional attention to detail and accuracy in data entry and documentation.
* Professional English communication skills (written and verbal).
* High proficiency in MS Excel and Office suite.
* Australian citizenship or permanent residency (unrestricted work rights required).
Preferred Qualifications
* Minimum 5 years' experience in accounting or bookkeeping.
* Experience in international trade (import/export procedures and documentation).
* Japanese language proficiency (business level) to liaise with HQ.
* Previous experience working within a Japanese corporate culture.
We are looking for someone who is:
* Accountable: You take full ownership of your tasks and never leave things half-done.
* Proactive: You ask questions and confirm details rather than making assumptions.
* Detail‐Oriented: You have a natural "eagle eye" for accuracy. You enjoy ensuring every figure and document is spot‐on and take pride in high‐quality, precise work.
* A Problem Solver: You enjoy building structure where it doesn't yet exist and find it rewarding to help a business grow.
* Adaptable: You are happy to wear multiple hats in a small team environment.
#J-18808-Ljbffr