Posted: 4 June
The role
The role is a full‐time position working Monday to Friday, between 7am and 10pm across our four clinics in Canberra: Belconnen, Deakin, Woden, and Tuggeranong.
Role Overview
As a Medical Receptionist, you will be the first point of contact for our patients.
Responsibilities
- Greeting patients warmly and assisting with check‐in procedures.
- Answering emails and phone calls promptly and handling inquiries professionally.
- Advising patients of preparation prior to relevant scans.
- Billing procedures – private, Medicare, workers' compensation, and DVA.
- Collaborating with clerical and technical staff, radiologists, and referrers.
- Training as a contact centre agent to assist as required:
- Answering phone calls promptly and handling inquiries professionally.
- Booking appointments across our four Canberra clinics.
What we're looking for
- Explicit verbal and written communication skills.
- Strong organisational abilities to manage appointments and patient flow.
- Confidence working across multiple screens and systems.
- A strong background in customer service.
- Ability to rotate across the four clinics in Canberra as required: Belconnen, Deakin, Woden, and Tuggeranong.
What we can offer you
- Wellbeing benefits
- Fitness passport, including full gym access and a range of classes.
- Supportive management that values your well‐being.
- Discounted and bulk‐billed scans and services for you and your family.
- Learning and development
- Comprehensive training to help you put your best foot forward in the role.
- Career opportunities across our diverse network.
- Workplace experience
- Collaborative and inclusive team.
- Free street and onsite parking.
- Lots of uniform options to suit your preferences at no cost to you with annual top‐ups.
- Compensation
- Industry‐competitive salary and benefits package.
- Annual remuneration review.
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