Job Share Arrangement – 3 days a week – 0.6FTE
Why You Will Be Excited About This Role
At Healius, we are passionate about making a difference to the health of Australians. We are in a transformative period, focusing on creating excellent customer & patient experiences, smarter ways of working, and building a great place to work. As Customer & Commercial Manager, you will have an immediate impact by delivering high‐quality pathology collection services for our customers. You will apply a breadth of skills, focusing on operational execution, referrer engagement, business development and managing frontline performance.
About Us
Healius operates an expansive network of over 100 medical laboratories and patient collection centres across metropolitan, regional and remote Australia. We provide one in every three pathology services in Australia, servicing large private and public hospitals as well as small Indigenous communities. Our organisation offers job stability, interstate mobility and career ambition fulfilment.
What You Will Be Doing
As Customer & Commercial Manager, you will drive the delivery and success of pathology collection services in your region, managing operational execution, referrer engagement, local business development and frontline performance. Reporting to the Business Manager, you will lead a team of Pathology Collectors, ensuring high‐performing service standards, compliance, staff engagement and excellent patient & referrer experiences.
* Drive regional initiatives that align with broader business strategy.
* Serve as the primary contact for all regional inquiries from referrers and staff.
* Lead and support a team of pathology collectors, fostering operational excellence through coaching and clear communication.
* Identify and execute local growth opportunities to boost business performance and revenue.
* Conduct regular site inspections to uphold brand standards and hygiene compliance.
* Collaborate effectively with internal stakeholders, including fellow customer & commercial managers and executive leaders.
* Champion innovation by promoting the adoption of digital tools and smarter ways of working.
* Build and maintain solid, trusted relationships with referrers to grow referral volumes.
* Create and sustain a culture of accountability, growth and high performance across frontline teams.
* Ensure continuous improvement in service standards, compliance and workplace safety.
* Act as a visible leader who drives change, delivers on commitments and inspires others.
* Represent Healius at community and industry events, promoting local and referral relationships.
What Type of Person Will Be Successful
To be successful you will have a breadth of skills across business development, people leadership and operations management. You will be commercially minded while maintaining a deep understanding of frontline performance and its day‐to‐day impact on customers. These attributes and skills you would possess include:
* Experience in healthcare, retail or operational leadership (multi‐site preferred).
* Proven ability to lead, engage and inspire frontline teams.
* Strong relationship‐building skills.
* A track record in quality, compliance and WHS.
* Commercial acumen and results orientation – you know how to deliver outcomes.
* Confidence with digital tools (CRM, BI tools, Medway or similar).
Benefits, Perks and Wellbeing
As part of working for Healius, you will have access to a range of benefits and perks:
* Benefits platform – everyday savings with 500+ of Australia's most‐loved brands, from weekly grocery shop to premium perks like holidays.
* Fitness passport – access top fitness centres across Australia at a subsidised rate.
* Corporate health insurance discounts, banking benefits and novated leasing packaging.
* An e‐learning platform with access to a library of courses and learning paths.
* An Employee Assistance Program (EAP) dedicated to employee health and wellbeing provided by professional coaches.
Our Commitment to Diversity and Inclusion
We are an equal opportunity employer committed to creating an inclusive workplace. We welcome suitably qualified applicants regardless of age, ethnicity, socio‐cultural background, disability, sexual orientation or gender identity. Healius is committed to supporting veteran employment – veterans and candidates with Australian Defence Force experience are encouraged to apply.
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