THE ROLE
The Senior Technical Authorisation Officer is responsible for assisting the Housing Call Centre (HCC) in evaluating queries from contractors employed by the Department who carry out vacated and responsive maintenance works on the department's public properties and community buildings.
The Technical Authorisation Team use their trade knowledge to review and accurately process contractor claims ensuring appropriate maintenance processes are undertaken, measured against agreed contractual and service delivery standards.
The Senior Technical Authorisation Officer provides support and leadership to the whole team by resolving escalated queries, maintaining best practice and assisting staff with their developmental needs, performance and day to day technical queries.
ACCOUNTABILITIES INCLUDE
Provide high quality service to contractors in relation to vacated and responsive maintenance works on the department's public properties and community buildings.
• Assess contractor queries for vacated and responsive maintenance services and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.
• Review and accurately process contractor claims ensuring appropriate maintenance processes are undertaken, measured against agreed contractual and service delivery standards.
• Maintain positive relationships with stakeholders to facilitate a partnership approach.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs )
Please apply to submit your interest in this position.