Overview
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. We're a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters located in Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, fueling our purpose – Creating Connections. Empowering Partnerships. Always Evolving. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. Together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.
Role purpose
The Director of Hardware Deployment Services is accountable for the successful execution of all equipment installation and field deployment projects across the ANZ and International Market Region. This role leads the Installation and Field Operations teams, overseeing the physical deployment of hardware systems and on-site implementations while facilitating cross-functional alignment to ensure timely, efficient, and commercially profitable delivery. The Director drives operational excellence across the complete hardware installation lifecycle from site assessment and equipment staging through final commissioning and client handover. This position is responsible for managing field technicians, coordinating with logistics and supply chain teams, and ensuring all physical installations meet quality standards and client specifications.
Responsibilities
* Individual Accountabilities
* Strategic Planning & Execution: Develop and execute deployment strategy and operational plans; deliver all deployment projects within the accountable region; define team goals, operational objectives, and annual budget targets in partnership with VP Operations.
* Program & Project Governance: Oversee key programs and complex initiatives that enhance deployment performance; refine deployment structures and processes to manage ongoing projects and support growth; create and improve policies and procedures for operational excellence.
* Financial Management: Manage financial performance including budget targets and resource allocation; drive profitability and efficiency through process optimization, system enhancements, and automation; mitigate deployment financial and operational risks through analysis, planning, and action.
* Customer Experience & Satisfaction: Maintain exceptional customer satisfaction standards; develop feedback mechanisms to address concerns and resolve escalations; deliver outstanding deployment services that exceed client expectations.
* Stakeholder Management & Communication: Build strong partnerships with Account Management and global operations teams; enable continuous scale, commercial performance, and client satisfaction through collaborative relationships; communicate deployment KPIs across relevant stakeholder groups.
* Hardware Installation Management: Overseeing physical equipment deployment and on-site installations.
* Qualifications and Experience
* 10+ years in installation deployment/construction management with proven project delivery track record
* 5+ years leading high-performance teams and culture development
* Proven ability to inspire, motivate, and develop team members to achieve exceptional results
* Experience managing cross-functional teams and stakeholder relationships
* Ability to work under tight deadlines while maintaining momentum
* Understanding of value engineering, construction laws, and local codes
* Hardware deployment, integration, and installation process knowledge
* Strong problem-solving skills to navigate technical challenges
Qualifications
As listed above in the Experience section.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
Benefits
The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options; Thrive also provides dedicated time to prioritize health and wellbeing (virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge and a "Give Back Day" to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation.
We take this matter seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:
* Coates does not operate or communicate through any domain resembling \"@\"
* We do not contact employment candidates via email to solicit personal or financial information
* All applications for employment must be submitted through our official website or directly through our LinkedIn profile: Coates Group
* All emails from us will come from our official domain and ATS address
If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
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