Overview
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. We're a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters located in Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. We are curious, charismatic, authentic and value the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. Together, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.
Role Summary
The Director of Hardware Deployment Services is accountable for the successful execution of all equipment installation and field deployment projects across the ANZ and International Market Region. This role leads the Installation and Field Operations teams, overseeing the physical deployment of hardware systems and on-site implementations while facilitating cross-functional alignment to ensure timely, efficient, and commercially profitable delivery. The Director drives operational excellence across the complete hardware installation lifecycle, from site assessment and equipment staging through final commissioning and client handover. This position is responsible for managing field technicians, coordinating with logistics and supply chain teams, and ensuring all physical installations meet quality standards and client specifications.
Key responsibilities include monitoring and reporting on project financial performance, driving continuous improvement in installation methodologies, and delivering exceptional client experiences throughout the hardware deployment process. The role requires strong leadership of field service teams, vendor management for installation contractors, and close collaboration with project management, engineering, and client services departments.
The successful candidate will have extensive experience in managing large-scale hardware installations, field operations, and physical infrastructure deployments, with a proven track record of delivering complex equipment installations on time and within budget while maintaining the highest safety and quality standards.
Responsibilities
* Strategic Planning & Execution: Develop and execute deployment strategy and operational plans, successfully deliver all deployment projects within the accountable region, define team goals, operational objectives, and annual budget targets in partnership with VP Operations.
* Program & Project Governance: Oversee key programs and complex initiatives that enhance deployment performance, refine deployment structures and processes to manage projects and support growth, create and improve policies and procedures for operational excellence.
* Financial Management: Manage financial performance including budgets and resource allocation, drive profitability and efficiency through process optimization, system enhancements, and automation, mitigate deployment financial and operational risks through analysis and action.
* Customer Experience & Satisfaction: Maintain exceptional customer satisfaction standards, develop customer feedback mechanisms to address concerns and resolve escalations, deliver deployment services that exceed client expectations.
* Stakeholder Management & Communication: Build strong partnerships with key stakeholders including Account Management and global operations teams, enable continuous scale and client satisfaction, communicate deployment KPIs across relevant groups.
* Hardware Installation Management: Overseeing physical equipment deployment and on-site installations.
Qualifications and Experience
* 10+ years in installation deployment/construction management with proven project delivery track record
* 5+ years leading high-performance teams and culture development
* Proven ability to inspire, motivate, and develop team members to achieve exceptional results
* Experience managing cross-functional teams and stakeholder relationships
* Ability to work under tight deadlines while maintaining momentum
* Understanding of value engineering, construction laws, and local codes
* Hardware deployment, integration, and installation process knowledge
* Strong problem-solving skills to navigate technical challenges
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and have completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who focuses on people and on creating opportunities for career growth. Our growth plans enable rapid career advancement for talent.
Together, we are creators, enabling immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. Equality and empowerment initiatives are available.
Benefits
The benefits include an annual market competitive bonus program and a Thrive Program with flexible work options, health and wellbeing activities, a Global Wellness paid day off, and a Give Back Day to make an impact in the community.
Be inspired To Be More
We skip the red tape and stay nimble. We encourage ideas and perspectives, work hard, have fun, push the boundaries, and stay authentic. We believe in the values that got us here and will continue to lead us forward.
Equal Opportunity Statement Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except where permitted by law).
Fraud Alert
Fraud Alert: Employment Scam Advisory. Unauthorized individuals may impersonate our company through fraudulent emails claiming to represent Coates. Do not provide personal information. All official applications must be submitted through our official website or LinkedIn profile. Official communications will come from our official domain and through our Applicant Tracking System. If you receive suspicious communications, do not respond or click links, and report it.
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