Overview
Wellways is committed to reconciliation, lived experience and inclusivity.
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability, and people who identify as LGBTIQA+ to apply.
If you meet only some criteria, we’d still love to hear from you.
About The Opportunity
Are you a passionate and community-minded individual who thrives on connecting with others and making a real difference?
Do you have a deep understanding of your local community and a knack for helping people navigate support services?
We’re looking for a Carer Hub Navigator – the welcoming face and guiding hand for carers in our new Carer Hubs.
This role integrates community development and community engagement approaches to raise awareness and enhance accessibility to Carer Gateway services through our Carer Gateway Hub.
The Carer Services Navigator role is based in the Townsville region, providing a consistent presence and reliable support to carers with a no wrong door approach.
You will build strong, sustainable relationships with community organisations, health services, schools, aged care facilities and local government agencies to strengthen and embed carer support locally.
The role has four core functions: to create seamless connections between carers and vital community resources; to support carers to thrive and achieve their full potential; to promote holistic wellbeing; and to oversee the Townsville Carer Hub, facilitating social interaction, wellbeing, connection and belonging.
Responsibilities
- Create seamless connections between carers and vital community resources and cultivate meaningful relationships that support wellbeing and independence.
- Support carers to thrive through holistic wellbeing and a no wrong door approach.
- Oversee the Townsville Carer Hub and facilitate social interaction and community connection.
Qualifications
- Experience working with family carers in mental health, alcohol and other drugs, and community support services
- Diploma or above in a support discipline and/or equivalent community sector experience
- Current valid Driver’s Licence
- Robust technology skills
- Satisfactory National Police Records Check (within 12 months)
- WWCC / QLD Blue Card
- Child Safety and Personal History Screening (LCS2)
- NDIS Worker Screening check / QLD Yellow Card
- Appropriate IT skills
- Right to Work within Australia
- NDIS Worker Orientation Module Certificate
What We Offer
- A purpose-driven culture where people can thrive, everyone is respected, and differences are valued
- An equitable, diverse, and socially inclusive work environment
- Salary packaging up to $15,899
- Meal and Entertainment allowance via salary packaging up to $2,650 per annum
- 17.5% leave loading on annual leave
- Paid parental leave after 12 months of ongoing employment
- Access to our Employee Assistance Program for you and your family
Additional Information
Wellways Australia Limited is committed to the safeguarding of children and vulnerable people.
All applicants must undergo screening prior to appointment.
For a confidential discussion about the role, contact Kathleen Roser at A copy of the position description is available for download.
Join us to be part of an inclusive, supportive and purpose-driven community where your well-being and success matter most.
Applications were closing on 24 August 2025.
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Required Skill Profession
Healthcare