Job Overview
We are seeking a highly skilled and dedicated individual to fill the role of Technical Support Specialist.
This is a full-time position that involves providing technical product support to customers across Central & North American regions.
* Provide timely and effective technical assistance to customers via various communication channels.
* Develop in-depth knowledge of our platform and troubleshoot complex questions from customers.
* Maintain open communication with the wider team, ensuring seamless collaboration and efficient issue resolution.
This role requires strong analytical skills, excellent customer service abilities, and the capacity to work effectively in a dynamic environment.
The ideal candidate will have previous experience working with Point of Sale (POS) Payments or within a SaaS company, with a proven track record of delivering high-quality results under pressure.