About the company
PHI is a global leader in helicopter services. In the Asia Pacific (APAC) region, PHI takes on some of the most challenging assignments in aviation to deliver high quality helicopter support for energy customers and search and rescue authorities.
We are one of the safest helicopter operators anywhere in the world, as every flight we take is guided by our core values of Safe, Efficient, Quality, Service.
About the role
We have an exciting newly established opportunity for an IT Infrastructure Engineer to join our dynamic growing team. PHI is currently looking for an IT professional with a passion designing and implementing complex systems while providing continuous business support.
Reporting to the Director, IT - APAC & EMEA you will play a key role in ensuring all enterprise IT and digital systems are designed to support business objectives to improve cost‐effectiveness, security compliance, service quality and business development.
Responsibilities
* Information Technology Infrastructure – To provide and manage Information Technology infrastructure for all APAC bases and locations, encompassing a mix of owned, outsourced and cloud‐based facilities and services.
* Information Technology Architecture – Design, construct, deploy and maintain the key components of the overall Information Technology architecture, working with key external providers as necessary. Prepare and maintain diagrams and documents to represent and communicate the technical architecture and the software/hardware components that it comprises.
* Information Technology Support – Provide level 2 and 3 support to the IT team to resolve infrastructure or technical issues.
* Strategy and Planning – Assist the Director, IT – APAC & EMEA to develop and maintain the APAC strategic plans. Establish IT technical and application architectures for the delivery of information systems across PHI Aviation's APAC operations.
* Change Management – Manage and co‐ordinate changes to IT infrastructure, services and application software.
* Cybersecurity – Function as a key member of PHI's Cybersecurity Council. Create and implement updated and new security architecture and systems. Foresee potential security risks.
* Disaster Recovery – Manage and maintain processes for system and data backups. Maintain and develop the IT Disaster Recovery Plan, including 6 monthly tabletop exercises.
* Develop and maintain Information Technology policies and practices for the management of risks associated with access, mobility, networking, change, breakdowns, disasters and disposal.
Requirements
* A minimum of 5+ years' experience managing designing, implementing and supporting complex ICT and IT systems.
* Experience deploying, configuring, and managing virtualised infrastructure and systems, including Windows and Linux virtual machines.
* Proven experience in working with enterprise network infrastructure, including switches, routers, firewalls and wireless access points.
* Proven working experience with Microsoft Azure and M365 environments.
* Ability to provide level 3 technical support for network, virtualisation, computer and storage systems.
* Proven success in a corporate setting, working with all levels of management.
About you
* A strong work ethic where you are driven to do the best job possible.
* Ability to handle high and fluctuating workloads.
* Technically proficient with strong problem solving and analysis skills.
* Ability to prioritise and have many items of work on the go at one time.
* Attention to detail and tenacity to see something through.
* Ad? desire for knowledge and to succeed.
Culture & Benefits
* Competitive Base Salary, in line with your skills and experience.
* Commitment to your ongoing development and growth, including on‐the‐job opportunities, formal programs, coaching and mentoring.
* Values‐led culture.
* Salary sacrifice options including novated leases and superannuation.
* A work environment where safety is always the number one priority.
Applications close 07 April 2026. PHI reserves the right to commence shortlisting and remove the job advertisement prior to this date.
PHI Aviation is an equal‐opportunity employer and encourages applications from Aboriginal and Torres Strait Islanders. Defence force experience is desirable, and veterans are encouraged to apply. We respectfully request no agency submissions.
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