This is a Senior Business Analyst - Westpac Pacific role with Westpac Group based in Sydney, NSW, AU Westpac Group Role Seniority - senior More about the Senior Business Analyst - Westpac Pacific role at Westpac Group Job Description Create your best future and join Westpac Pacific as a Senior Business Analyst (12 Month Max Term Contract) What’s the role? Incredible opportunity to join Westpac Pacific as a Senior Business Analyst supporting within the Chief Operating Officer (COO) team. You will initially lead the Customer Journey design phase and support BAU change processes. You will work closely with the Leadership team, teams in PNG and Fiji, Customer Journey Leads, and other stakeholders across the Pacific business and Group functions ensure clarity and alignment on requirements. This role is full time and be based in Sydney, Australia. You will also be required to travel to PNG/Fiji offices on an ad hoc basis as required to support delivery. This role will also see you: Lead stakeholder workshops and interviews to gather requirements and insights Document as-is and to-be process maps using tools such as Microsoft Visio Develop Standard Operating Procedures (SOPs) for BAU processes Design and implement reporting and monitoring mechanisms, including dashboards using Power BI Perform data analysis and generate actionable insights to inform business decisions. What do I need? The ideal candidate will have strong analytical capability, stakeholder engagement skills, and the ability to deliver structured outputs that enable operational improvements and strategic outcomes. Solid experience working as a Business Analyst within the banking industry Demonstrated experience in process improvement such as knowledge of process mapping tools (Visio) Solid stakeholder management that achieves the required outcomes and provides leadership and direction Understanding of business banking or account opening processes/requirements is highly desirable Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website. We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development Check out our FAQs and internal support resources here. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Westpac Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Leading stakeholder workshops ️ Documenting processes Developing SOPs Key Strengths Analytical capability Stakeholder engagement Process improvement Business banking knowledge Data analysis Reporting and monitoring A Final Note: This is a role with Westpac Group not with Hatch.