A key leadership position within Serco. This is an opportunity for leaders to take the next step in their career to support a critical function in the Australian community! Join an inclusive and supportive setting and be a part of a far broader Serco team. We are seeking your leadership experience to assist us in delivering this highly essential service.
The Opportunity
This role will require you to motivate, lead and develop a high performing team to successfully deliver excellent service and results for a highly regarded government organisation. This is a position where you can work from the comfort of your own home, anywhere in Australia! Ensuring you are in a private and appropriate space!
You will be responsible for a team of 15 Customer Service Agents, who will be delivering an essential service to the Australian community. You will inspire a skilled, versatile, and diverse team utilising your experience in managing performance and delivering suitable support. For this reason, you will have proven success in leading a team of customer service staff, particularly in a call centre environment.
This is the perfect role for those who are looking to utilise their existing leadership skills in a new and dynamic role. Bring your enthusiasm, strong leadership ability and communication skills to this role to onboard with us at Serco.
You don't want to miss out on a rewarding position providing people with support, while working with a helpful and supportive leadership team.
With Serco, you'll be rewarded with:
Opportunities to participate in broader leadership development and influence
Attractive remuneration package (including above award payrates and penalty rates) with additional benefits
Rewards and recognition program, including awards and corporate retail discounts
Ongoing training tailored for your personal development plans, including opportunities outside your current team or location
Friendly and diverse team with inclusivity and care at the heart of everything we do
Applicants will need to complete relevant security clearances and psychometric profiling as part of pre-employment checks. All applicants need to have full working rights in Australia._