Job Opportunity: We are seeking a skilled and motivated individual to join our team as a Customer Service Technician. This is an exciting opportunity for someone looking to start a new career in the telecommunications sector.
About the Role:
* This role involves providing exceptional customer service to clients across various locations, working on field tasks related to nbn technologies, and ensuring that all services are delivered with high quality and efficiency.
* The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong understanding of computer hardware and software.
* You will be responsible for installation, repair, and maintenance of nbn products and services, as well as fault diagnosis and repair of nbn cabling networks and equipment.
About You:
* We are looking for candidates who possess a strong background in customer service, communication, or electrical trade, and are eager to explore a new career path in the telco sector.
* You should have a current and clean driver's license, strong interpersonal skills, and the ability to work in a fast-paced environment.
* A large part of this role involves working in customers' premises, so it is essential that you have excellent customer service skills, honesty, and integrity.
Benefits:
* We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive remuneration package.
* You will have the chance to work in a variety of settings, both internal and external, and contribute to the delivery of excellent customer service.
* Ongoing training and support will be provided to ensure your success in this role.
Requirements:
* Candidates must have a strong understanding of customer service principles and practices.
* Excellent communication and interpersonal skills are required.
* You should have a valid driver's license and be willing to work in a variety of environments.
Preferred Skills:
* Computer hardware and software knowledge
* Customer service experience
* Electrical trade background