At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
We are looking for a solution-focused, curious and analytical Account Manager to join our high performing and customer-centric Service Delivery Team. As an Account Manager at efm, you will partner with customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements within your dedicated portfolio and provide valuable insights and expertise that enable us to navigate the complexities of the logistics environment and solve problems quickly.
As an Account Manager, you will be required to:
* Build strong long-lasting multi-level relationships with customers.
* Contact customers on a regular basis to ensure clarity on projects and timelines.
* Provide operational assistance with an onsite presence.
* Provide continuous improvement from a business perspective and demonstrate understanding of our customer and market insights, including strategic consultancy.
* Deliver a no better experience resulting in the ongoing improvement of our NPS results.
* Focus on delivering the best logistics experience at all aspects of the supply chain resulting in the retention and extension of accounts.
* Provide insightful and value-add reports and analysis on solution performance and opportunities for greater efficiencies.
Experience required:
* 2+ years work experience in an Account Manager/Project Manager role, preferably with a focus on Supply Chain Management.
* Strong process focus, specifically in relationship management.
* Deep understanding of commercial drivers of business.
* Proven analysis, problem-solving, decision-making and negotiation skills.
* Able to quickly navigate complex logistics scenarios and find the best solution.
* Relentless passion for providing a no better customer experience.
* A solution-focused orientation.
* Enjoy working in a fast-paced and challenging environment.
Why should you join efm Logistics?
* Strong focus on regular and ongoing professional development training, enhancing skills and career progression.
* A dynamic and empowering culture, where we challenge each other to do it better.
* An opportunity to be part of an industry leader.
* Competitive salary and bonus scheme.
* Modern office space in the heart of the ever-evolving Morris Moor complex with onsite parking.
* Company functions and team building activities.
* Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally.
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