Client Care Representative Job Description
We are seeking a highly motivated and organized individual to join our Clinical Administration team as a Client Care Representative.
This role is ideal for someone who is passionate about delivering exceptional customer service and has prior experience in face-to-face customer service and/or administration roles.
Key Responsibilities:
* Welcome clients and manage their experience for optimal outcomes.
* Schedule and confirm appointments for our clients.
* Provide administrative support to our Clinicians (Audiologists/Audiometrists).
* Manage the day-to-day operations of our clinics, including opening and closing procedures.
* Manage the clinic phone line and shared email inbox.
* Bill our clients correctly and take a range of payments.
* Learn and competently use a range of software and applications.
Required Skills and Qualifications:
* Prior experience in face-to-face customer service and/or administration roles.
* Passion for delivering an amazing client experience.
* Great communication and active listening skills.
* Resilience, self-motivation, and lots of energy.
* Excellent organisational and time management skills.
* Able to work autonomously and effectively within a team.
* Focused on results and the best possible outcomes for both our clinic and our clients.
* Interest in learning about features and basic repair/maintenance of hearing aids.
Benefits:
* Competitive remuneration package including base salary plus monthly performance bonuses.
* Salary packaging options.
* Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub.
* Generous employee discounts on Sonova Products for yourself and your family.
* Online Wellbeing Centre & Employee Assistance Program (EAP).
* Access to the LinkedIn Learning Platform.
* Opportunity to grow and develop in your role and beyond.
* A values-driven and people-centered culture.