Maintenance Support Officer/Customer Service Officer - Townsville Government Opportunity AO3 $$ Great Hourly Rate Immediate Start The Client A busy Government Department is looking for a competent and focused administration/customer service officer to join their call centre. The key to success will be your ability to multitask and problem solve in a fast paced environment. Are you a highly organised customer service professional with strong call centre experience and a knack for problem-solving? We are seeking a proactive and compassionate Maintenance Support Officer / Customer Service Officer to join our team in Townsville, supporting responsive maintenance services for government housing properties. Key Responsibilities Answer and make calls to tenants regarding maintenance issues, providing prompt and professional service Arrange responsive maintenance works and liaise with contractors Calmly manage difficult conversations and provide effective solutions using de-escalation techniques Accurately input and manage data using relevant software, databases, and tools Foster strong working relationships with both clients and contractors Meet or exceed key call centre metrics while maintaining consistent, high-quality service About You Previous experience in a call centre or customer service environment Excellent verbal and written communication, active listening, and phone skills Strong multitasking, time management, and decision-making abilities Confidence in resolving issues and thinking on your feet Ability to work collaboratively as part of a team Solid Microsoft Office skills, particularly in Excel, Word, and Teams If you're a reliable and empathetic professional with a commitment to delivering exceptional service, we'd love to hear from you. About Us With offices in Cairns and Townsville, Precruitment is Regional Queensland's leading recruitment consultancy, specializing in permanent and temporary roles. With a focus on administration and professional talent, we are selected suppliers to local businesses, Queensland Government, Government Owned Corporations and Local Government. We have a broad client base throughout Regional, North and Western Queensland. Speak to the professionals who actually live and work in the Queensland Regions. Lifestyle and Career - you can have it all! To Apply Applications in Word format should be forwarded to us by clicking the 'Apply' button below. For a confidential discussion, you are welcome to call Daria on (07) 4034 5000 or email on