About the Role: The Learning Administration Manager (LAM) is a highly trained individual who will be tasked with administering the Brightspace Learning Environment for D2L’s Education and Corporate customers. The Learning Administration Manager serves a vital role in supporting the Brightspace Learning Environment while keeping customer success and satisfaction as a key business driver. Engaging with a skilled Learning Administrat ion Manager allows customers to focus on mission-critical business knowing the Brightspace Learning Environment is well managed. The Learning Administration Manager will effectively implement strategies to maintain customer satisfaction. In addition to working with their own accounts, the Learning Administration manager will share product, technical and process knowledge with other team members to strengthen our ability to successfully engage our customers. Check out more insights about the LAM program with these resources: LAM Services Overview Optimize Brightspace LAM Overview Video Please note: This is a 12-month contract position. The Learning Administration Manager is a hybrid role, based out of D2L's Melbourne office 3 days per week. How You Will Make an Impact: Work as a Named Resource for a group of D2L customers in administering their Brightspace Learning Environment Complete D2L training to become fully Brightspace Certified Maintain and expand knowledge of the Brightspace Learning Environment, as well as other products offered by D2L Leverage customer relationships to create and enhance internal processes that encourage better knowledge of, attention to and addressing of customer needs Own outcomes vs tasks Focus relentlessly on exceptional stakeholders’ experience Make clear decisions in a timely manner Challenge the status quo – make enhancement and improvement suggestions Identify conflicting priorities and take ownership for resolving them Treat people with respect and courtesy Invest time and resources to grow and develop What You’ll Bring to the Role: Minimum 2 years experience in supporting and/or administering a Learning Management System, preferably the Brightspace Learning Environment Experience engaging in several areas of LMS administration, including, but not limited to the following: Management of users and groups including learners, instructors, ASCs, etc. Enrolment of users into appropriate courses Configuration of permissions and settings Bulk course copying and editing Homepage and Navbar management Integration configuration APIs, IPSIS, Email, Reporting, Org Structure, and LTIs Effective practices for implementation of tools Experience in Corporate, Higher Education or K-12 digital learning Basic understanding of Microsoft Excel, including using formulas, Pivot Tables, VLookup and XLookup Ability to complete multiple tasks concurrently and deliver results under pressure Strong relationship building and conflict negotiation skills Exceptional written and verbal communication capabilities, including the ability to present technical issues to a non-technical audience Ability to manage challenging conversations with customers and internal stakeholders Ability to work with at risk customers to address areas of concern and increase customer satisfaction