Company Description BETTER BEGINS HERE Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. THE ROLE As a Sommelier Supervisor at Oncore by Clare Smyth, you will be responsible for leading a team of attendants across shift, ensuring efficient table service for each guest. You will bring your previous premium dining experience to support with coaching and mentoring your team to deliver on the elevated levels of service offered at Oncore by Clare Smyth. This role will also utilise your problem-solving skills to mitigate future issues, supporting with post service reporting and working alongside the kitchen team and other restaurant leaders to deliver against the operational plan. Oncore by Clare Smyth welcomes guests Tuesday – Saturday. This role will be based onsite at Crown Sydney, Barangaroo and is a permanent full-time opportunity. Duties include but not limited to: Support with the restaurant’s operational plan Collaborate with relevant stakeholder groups to deliver on outcomes Support with reporting, financial reconciliation and escalations as needed Provide exceptional guest service in line with Oncore by Clare Smyth and Crown’s premium offering Deliver guests with expert wine selections and pairings Support two-way communication with a focus on continuous improvement ABOUT YOU Previous leadership or supervisorial experience within a fine dining or premium service offering venue Ability to engage with stakeholders and bring people on a journey Highly adaptable and able to perform in high pressure service periods Passion for the wine industry - WSET certification is highly regarded Experience with inventory and stock management is advantageous Sound written and verbal communication skills Hold a valid NSW RSA certificate WHAT WE OFFER Opportunities to develop and grow your career in food & beverage Work for one of Sydney’s premier integrated resorts Complimentary meals whilst on shift at a dedicated team restaurant Discounts across Crown venues As this is a permanent full time opportunity, applications with permanent full working rights will only be considered. Additional Information What you can expect from us On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ and Aboriginal and Torres Strait Islander; people like you.