Job Description
The Team Leader leads a multidisciplinary team delivering high-quality services in alignment with strategic goals. This role is responsible for operational oversight, performance management, continuous improvement, risk management, and service excellence within a designated service stream or program.
The Team Leader exercises a high level of autonomy and initiative and holds significant responsibility for decision-making, stakeholder management, and the professional development of staff. The position requires the application of advanced specialist knowledge and professional judgement in complex environments.
The Inner Melbourne Community Hub Case Management team comprises Senior Key Workers and Key Workers (Case Management Team) who work closely with homeless and marginalised adults. The team leader has demonstrated experience supporting people experiencing homelessness, alongside an ability to support, guide and mentor senior and other key workers in their client work.
Key Responsibilities
* Lead a multifaceted team at Ozanam House supporting clients in crisis accommodation and in the community
* Develop and implement strategies to improve service delivery and operations
* Manage programs, resources, conflict and critical incidents
* Supervise staff and provide coaching and performance management
Requirements
* Relevant Bachelor qualification in Social Work, Community Services or related field
* Minimum 5 years' experience in homelessness and/or community services
* Proven experience leading teams and managing service delivery and operations
* Strong skills in staff supervision, coaching and performance management
* Sound knowledge of compliance, risk management and accreditation requirements
Benefits
Salary packaging is available to employees providing tax benefits over and above their salary. An Employee Assistance Program is also available.
Why Work for Us?
We are a passionate advocate for social justice and human rights. We strive to create opportunities and lasting change for the most marginalised.