Overview
12-month part-time contract available at St George's Inverell branch.
Be a part of our ambition to be our customer's #1 bank and partner through life. Bring your best-self to connect with customers from all walks of life. Hours: 30 hours per week across Monday to Friday.
Create your best future and join St George as a
Customer Service Officer
at our Inverell branch!
What's the role?
As a Customer Service Officer, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of St George's financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing!
Assist customers with banking transactions including cash deposits and withdrawals
Maintain accurate cash handling and ensure end-of-day balancing
Educate customers on digital platforms such as online banking and our award-winning mobile app
Identify opportunities to improve customers' financial wellbeing through tailored solutions
Ensure compliance with regulatory requirements and internal policies
This is a part-time branch-based role of
30 hours per week across Monday to Friday
.
What will I need?
Customer Service Experience: ideally in a customer-facing role
Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
Personality: an energetic personality coupled with a genuine passion for helping people
Resilience: ability to remain calm and composed whilst handling challenging situations
Adaptability: a will to learn and adapt to current banking procedures and technologies
No banking experience? No problem. At St George, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us!
Why join us?
St George is part of the Westpac Group, and we're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making St George the best place to work in the country. Here are just a few of the ways we're already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
A variety of leave options including Culture, Lifestyle and Wellbeing leave
Tailored learning and development opportunities to help your grow your career within the bank
Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started, simply click on the APPLY or APPLY NOW button.
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the
People with Disability and/or needing Accessibility Requirements
page on our website.
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