Job Role
As a Front of House Team Leader, you will be responsible for delivering exceptional customer service and managing the reception team at our fitness clubs. You will be the face of our brand, greeting members and providing them with an electric experience every time they interact with us.
Key Responsibilities
* Manage customer inquiries and resolve issues in a timely and professional manner
* Supervise the reception team, providing training and support to ensure excellent customer service standards are met
* Work collaboratively with the reception team to achieve customer service targets and other key performance indicators (KPIs)
* Utilize computer systems and software to look up member details, create access key tags, process purchases, and assist members with booking classes
* Perform cafe duties, including operating a coffee machine and making protein shakes through the management of our shake app
* Maintain venue cleanliness, ensuring the reception and cafe area is always neat and tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed
* Follow directions, prioritize tasks, and complete them in a timely manner
* Support the retail sector by selling and discussing our apparel and supplement range with members
* Perform other related duties as required
What You'll Need to Succeed
* A leader mindset with the ability to inspire, support, and effectively manage a high-performing team
* Financial acumen with a natural drive to achieve individual targets and team goals
* Experience in a KPI-driven environment preferred
* The ability to solve problems and overcome obstacles
* Customer-focused with a desire to achieve exceptional customer outcomes
* A passion for health and fitness and eagerness to work in the industry
* Reliability, proactivity, punctuality, professionalism, and a well-presented demeanor
* Strong work ethic and computer literacy
* Ability to communicate and uphold policies and procedures of the business to customers and staff
* Current First Aid and CPR Certificates (if not holding, willing to acquire)
* Flexibility to work hours suitable for the operations of a gym (shift schedules provided in advance)
* Australian working rights
What We'll Offer You
* A thriving culture where you can grow and develop as a professional
* Career growth opportunities through our Future Leaders program
* Perks including free gym membership to all locations, discounts on supplements, apparel, and cafe products, birthday leave, and access to Merse Wellness Spas at discounted rates