**Job Description** About the Role**:
You will support and develop a large team of support workers who provide a wide range of in-home care services to the elderly around Kogarah, Illawarra and surrounding regions.
In this role, you'll drive positive change by providing coaching, ongoing support, and direction to achieve exceptional customer service. You'll also conduct interviews and inductions for new care workers, manage team and individual performance, handle customer escalations, and drive safety initiatives, to name a few.
This is a full-time (Mon-Fri), 7-month fixed-term contract opportunity. To be successful, you'll need to be based in the Kogarah/Illawarra region, with regular travel to other locations such as Kogarah, Wollongong, Shellharbour, Kiama, and Shoalhaven. When you're not out on the road, you will be able to work from home as required.
**About You**:
To thrive in this role, you'll need:
- Proven experience leading large teams (25+ people) within call centre, retail, hospitality, or similar industries.
- Strong interpersonal and communication skills.
- Demonstrated experience with coaching and performance managing frontline teams.
- Exceptional time management, prioritisation and initiative.
- Strong passion for compliance and achieving customer satisfaction.
- Stakeholder engagement and problem-solving skills.
- Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable.
**About KinCare**:
Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over 30 years we've been putting our customers at the heart of everything we do and empowering them to live the life they choose.
What truly sets KinCare apart is our people. Joining our team means embarking on a journey where you'll be continually inspired and challenged. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career.
As a family-oriented company, we prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally.
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant._