Overview
The opportunity
Our client is a community focused federal government agency. They have an exciting prospect available for multiple Participant Support Officers to join the National Delivery Division Branch in assisting with front-line service delivery. Labour Hire hourly rate contract until June 30th 2026, with strong possibility to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client's Traralgon location.
About the role
The APS3 Participant Support Officer is a team member responsible for setting priorities and managing workflow for their role and producing work that is subjected to regular monitoring by more senior positions within the management structure. The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
Financial Stream responsibilities will include:
Responsibilities
- Managing and resolving participant matters by actioning planning tasks as per the Agency Act
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency online support
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Managing the team shared email inbox, appointments and telephone enquiries
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
- Undertaking research and investigation activities and preparing associated reports and correspondence
- Undertaking a range of data entry activities and ensuring follow up is completed
- Receiving and recording complaints and other feedback in the Business systems
About you
Qualifications & Experience
- Australian citizenship is a requirement to be eligible for this position
- Previous experience within Government or Disability highly advantageous
- Ability to work in a team
- Ability to manage conflict and difficult/sensitive conversations
- Ability to use initiative and work independently
- Ability to learn new systems and processes
Successful candidates will need to be able to obtain an NDIS Worker Screening Check & a Working with Children check.
Apply
Submit your resume, or for further information please contact
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Location: Traralgon, VIC
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📌 Participant Support Officer
🏢 Talent International
📍 Traralgon