Brooks Hire is a proud, family-owned Australian business that has been operating for over 45 years. With branches nationwide and a fleet of over 5,000 machines, we are an industry leader in equipment hire for the civil, mining, and construction sectors.
We are currently seeking an experienced and motivated Technical Support/Field Service Coordinator to join our dedicated team in Albany. This role is perfect for someone with strong mechanical knowledge, excellent organisation skills, and a passion for delivering exceptional service.
The Role:
As a Technical Support/Field Service Coordinator, you will play a vital role in ensuring the efficient operation of our service department by providing technical support to customers & mechanics. Your responsibilities will include:
* Coordinating scheduled maintenance and breakdown support for equipment across metro and regional areas.
* Booking and mobilising field service technicians, including organising medicals and inductions as required.
* Preparing service quotes and processing job cards, service sheets, and damage reports.
* Ordering and supplying parts and liaising with suppliers.
* Ensuring timely and accurate data entry and invoicing.
* Maintaining strong relationships with clients through proactive communication and support.
What You'll Bring:
* Mechanical trade essential
* Field Service experience preferred
* Experience in a similar Technical Support/Service Coordinator or mechanical role (earthmoving/mining/civil industries ideal).
* High level of computer literacy and attention to detail.
* Ability to be On Call, on a rotating roster.
* Excellent presentation and communication skills
* Ability to work in a team environment.
* Ability to work in a fast-paced environment and manage competing priorities with ease
What We Offer:
* Great career and advancement opportunities
* Competitive remuneration
* Onsite parking
* Stable and secure Family business
* Access to our Employee Assistance Program (EAP).