Job Title: IT Support Specialist
We are seeking a skilled IT support specialist to join our team. The successful candidate will provide level 2 IT support to our broad range of Enterprise clients, ensuring timely and effective resolution of technical issues.
Key Responsibilities:
* Providing level 2 IT support via phone, ticket updates, and on-site visits
* Manage support priorities and conduct maintenance
* Work with various technologies including Windows Server, Microsoft 365, Azure, VMware, Sophos, Ubiquiti, and Datto RMM
* Complete ticket updates, time capture, and logging opportunities accurately in efex ITSM tools
* Develop and maintain documentation, including standard operating procedures and knowledge base articles
Requirements:
* 2+ years' experience in an IT support role
* Strong proficiency in troubleshooting desktop hardware, software, and network-related issues
* Proficiency with networking concepts and protocols, TCP/IP, DNS, DHCP, and VPN technologies
* Solid understanding of Active Directory, Group Policy, and server operating systems