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At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
As a Fraud Investigations Officer, you will be responsible for conducting thorough investigations into various types of fraud cases. You will also play a vital role in identifying and mitigating live risks associated with fraudulent activities, ensuring the security of HSBC customers' accounts and their funds.
Responsibilities
Conduct comprehensive investigations into various fraud cases
Draft evidence-based investigation reports for internal stakeholders
Take immediate action to mitigate risks on accounts linked to fraudulent activity
Ensure that relevant ePayments Code obligations are understood and met in day-to-day investigations
Access and interpret data from HSBC retail banking systems
Engage with all necessary stakeholders within and outside of HSBC
Communicate directly with internal staff and customers where necessary
Work independently and as part of a team
Share knowledge and experience within the team
Identify learning opportunities, control weaknesses and drive process improvements based on the analysis of fraudulent activities during investigations
Requirements
Experience within a Fraud function or Investigations experience
Excellent communication and interpersonal skills
Familiarity with retail banking systems and the ability to extract and analyse data
Well-developed report writing skills
Ability to work under pressure and meet tight deadlines
An enquiring mind with a good eye for detail
Excellent organisational skills
Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia – careers/where-we-hire/australia
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.
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