We're seeking an entrepreneurial and commercial Digital Product Manager to join a global team and take ownership of the online services channel and drive significant growth.
Excellent opportunity for an entrepreneurial Digital Product Manager to join a global team and take ownership of the online services channel and drive exponential growth. Your primary responsibility will be to lead the online product team (onshore and offshore), drive commercial outcomes as well as provide input into the user experience and product enhancement of the online platform.
**Duties**
- Own the commercial performance of online products, including segmentation, needs analysis, package definition, pricing, new customer acquisition, conversion rate optimisation (CRO) and retention
- Own the product platform, to achieve and maintain a "best in class" CX, coordinating with internal stakeholders such as IT, Marketing and Operations as well as external agencies
- Work with a team of onshore / offshore resources and provide operational leadership and drive service delivery
**Skills & Experience**
- Excellent understanding of online / digital product growth and delivery both from a functionality and CX perspective
- Previous experience in a Team Leadership / Operational Management role with an appreciation for project delivery.
- Robust solution focussed entrepreneurial attitude
- Commercial Acumen / P & L responsibility
- Exceptional time and people management skills
- Services Industry Experience
Like to know more?
Should you wish to discuss, please contact Sebastian Kowaleczko on 03 7065 1852.
📌 Digital Product Manager
🏢 Hudson Australia
📍 Melbourne