DCC Industry Group is dedicated to enriching lives through our key divisions: Youth & Communities, Foster and Kinship Care, Workforce, Allied Health, and Disability Services. Our goal is to provide services that empower individuals across all stages of life, supporting their well‑being and personal growth in every aspect of their journey.
About the Role
The Receptionist with DCC Industry Group is the first point of contact for clients and plays a vital role in creating a warm, professional, and supportive environment. This role requires strong communication skills, a high level of organization, and the ability to manage a range of administrative tasks in a busy clinical setting. The receptionist ensures smooth daily operations by coordinating appointments, supporting clinicians, handling client enquiries, processing payments, and maintaining accurate and confidential records.
The role is based in our Caboolture office, with the first week of orientation taking place in our Nambour office.
Main Responsibilities
* Ensure an effective and efficient reception service is provided to clients and any other visitors to the Practice
* Managing the reception and appointment system, updating forms and reporting templates as required
* Booking new clients and managing therapists' timetables
* Ensure adequate supplies of consumables are on hand at all times including staff amenities and general office supplies
* Invoicing, payments and general office duties
* Complete other daily, weekly and monthly core tasks to support smooth running of the reception area
* Open up premises at the start of the day, deactivate alarm and prepare to receive clients
* At the end of the day, ensure building is secured, lights off and alarm activated
* General cleaning duties and other reasonable duties as required
What's on Offer
* Monday to Friday – No weekends
* Access to EAP
* One on one supervision and mentoring
* Supportive leadership with professional development opportunity
Qualifications / Requirements
* Previous administrative or receptionist experience (allied health or healthcare preferred)
* Excellent verbal and written communication skills
* Strong organization and time‑management skills, with high attention to detail and accuracy
* Experience with practice management software (e.g., Cliniko) or willingness to learn
* Familiarity with Medicare, NDIS, or private health billing processes (preferred but not essential)
* Professional, welcoming, and client‑focused attitude
* Reliable, punctual, and able to work both independently and within a team
* Current driver's license (P2 or Opens)
* Working with Children Check (QLD Paid Blue Card)
* NDIS Worker Screening Clearance (Yellow Card)
* NDIS Worker Orientation Module
* Satisfactory National Police check
* First Aid and CPR or willingness to obtain (will be facilitated by DCC)
How to Apply
Please complete and submit your cover letter explaining how your skills, experience, and personal attributes qualify you to succeed in completing the key responsibilities.
If this sounds like an opportunity for you, or should you have further questions or require more information, please contact **@dccgroup.org.au**.
We are proud to be an Indigenous‑led organisation, and we value diversity and are committed to providing a safe, inclusive, and culturally respectful workplace for all. We have zero tolerance for discrimination and uphold the highest standards of child safeguarding in line with the Child Safe Organisations Act 2024 (QLD).
We welcome candidates from all cultural backgrounds, abilities, genders, and identities who share our commitment to child safety, cultural safety, and the wellbeing of children and young people.
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