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Customer services librarian

Melbourne
Merri-bek City Council
Customer Services agent
Posted: 22 January
Offer description

Job Summary

* Permanent part time position, 18 hours per fortnight
* Includes regular weekend hours of work
* Salary: $86k - $97k per annum + super (pro-rata)
* Ability to transfer or take LSL (Long Service Leave) within Local Government


About Merri-bek City Council

Merri-bek City Council is a progressive council serving 175,000 residents, proudly diverse and culturally vibrant. Our council area includes Brunswick, Coburg, Fawkner, Glenroy, Gowanbrae, Hadfield, Oak Park and Pascoe Vale. With the Civic Centre in Coburg, excellent public transport and nearby amenities make Merri-bek a great place to live, work and play.


About The Role

We are seeking a Customer Service Librarian to join the Brunswick Library team and provide high‑quality customer service. Responsibilities include engaging with the community, providing technology help, supervising and training library staff, assisting with digital initiatives, and supporting library events and activities.


Skills & Experience Required

* Degree in Library and Information Services or similar field, or equivalent work experience.
* Teamwork, supervisory and communication skills.
* Problem‑solving using creativity and originality, with the ability to defuse conflict.
* Leadership, motivation and coaching skills for staff.
* Understanding of child safety and wellbeing requirements in a library setting.
* Eligibility for professional membership of the Australian Library and Information Association (ALIA).
* Current Working with Children Check.


What The Role Can Offer

* Extensive opportunities for training & career development
* Salary sacrifice options
* Employer‑supported study assistance schemes
* Wellness programs


Further Support Offered for Staff

* Up to 20 weeks primary & up to 5 weeks secondary parental leave
* Purchase leave
* Ceremonial leave
* Gender affirmation leave
* Family violence leave


Contact & Application Details

For further information about this position please contact Rita Hardy on. Applications close 11:30 pm, Tuesday 27 January 2026. In case of a high volume of applications, we reserve the right to close this advertisement before the current closing date. Please fill out an application using our online recruitment system. Upload your CV, a cover letter outlining your relevant skills and experience, and any other supporting documents. Some references may still mention Moreland City Council while we update the council's name to Merri-bek City Council. Only online applications will be accepted.


Our Commitment

Merri‑bek City Council is proudly diverse and an equal opportunity employer. We are a Child Safe organisation with zero tolerance for child abuse. We support cultural, disability, gender, and age diversity and recognise the Wurundjeri Woi‑wurrung people as traditional owners of the land. We are committed to removing barriers to employment and supporting people with disabilities and other needs throughout the recruitment process.

Apply Now.

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