Desktop Support Professional
We are seeking an experienced Desktop Support Specialist to join our team.
This mid-level position requires 4-6 years of experience in providing technical assistance and support to clients.
The specialist will be responsible for ensuring seamless IT operations and infrastructure management.
Key Responsibilities:
* Provide desktop support services to ensure optimal functioning of users' IT workstations and devices.
* Diagnose and troubleshoot hardware and software issues, escalating to advanced support teams when necessary.
* Manage user accounts and permissions through Active Directory, ensuring compliance with company policies.
* Assist with the installation, configuration, and updating of Windows operating systems and software applications.
* Maintain documentation of IT support processes and solutions for future reference and training purposes.
* Offer onsite and remote support to users across designated locations, ensuring prompt resolution of IT issues.
* Liaise with external vendors and service providers to resolve equipment-related issues and procure resources.
* Support IT infrastructure development projects, contributing technical expertise to team initiatives.
Requirements:
* Proficiency in Active Directory for managing and maintaining secure and efficient user access controls and policies.
* Strong desktop support skills to troubleshoot and resolve end-user issues related to hardware and software.
* In-depth knowledge of troubleshooting methodologies for diagnosing complex technical problems effectively.
* Extensive experience with Windows OS to configure, manage, and support desktop environments.
* Excellent technical support abilities to assist users with IT issues and enquiries promptly and efficiently.
* Solid expertise in hardware and software support to handle a wide range of IT equipment and applications.
* Proven experience with IT Helpdesk operations, handling queries, and escalating issues when necessary.
* Ability to communicate complex technical information clearly to a non-technical audience.
Benefits:
* Opportunity to work in diverse locations.
* Contract or freelance employment option.
* Promising career growth prospects.
About Us:
We specialize in desktops, servers, networks, and data center technologies.
Our goal is to support the digital transformation of enterprises through professional and managed services in IT infrastructure.
We provide cutting-edge AIOPS, AI-based workforce automation, and blockchain solutions.
Visit us at eilglobal.com.au.